OUR SERVICES

BOOK an INTERPRETER

PARTNERSHIP before PROFIT

Bournemouth Interpreters’ Group CIC exists primarily to facilitate public and voluntary sector access to locally-based, qualified, accredited and experienced community interpreters.  Registered providers can simply log into our interpreter database to book an interpreter direct. Alternatively, we can arrange an interpreter for you – just contact us with the relevant details.

Registration for bona fide public and voluntary sector providers is simple and free. Just send us a request with your contact details and within 24 hours you will receive a User ID and password to access the Find an Interpreter facility. You will also be sent full User Guidelines and of course have access to any advice and support you may require.

FULL RANGE of LANGUAGE SERVICES

All of our language services are available either using the direct access approach for registered providers or via our central booking service for a minimal administrative fee.

• Face-to-face interpreting

• Telephone interpreting

• Telephone liaison with service users

• Translation of individual documents, correspondence, etc

• Multi-language translation – for leaflets, provider information, etc

• Translation project co-ordination on request
  

A CO-OPERATIVE APPROACH

Bournemouth Interpreters’ Group currently collaborates actively with Service Providers in the public and voluntary sectors across Dorset and beyond, with more than 250 local providers having direct access to our online register. 

The benefits of BIG for Service Providers include: 

• easy access to a fully maintained and regularly updated online Register of Interpreters as used by other local providers such as Councils, NHS, voluntary organisations, etc.

• the assurance of full public liability and professional indemnity insurance cover for all interpreter-members engaged in activities on behalf of the Group

• locally based interpreters: ensuring prompt access to appropriate face-to-face language provision with minimal impact on cost.

• direct contact details for all interpreters: no central booking system delays.

• EITHER: direct payment to interpreters: no central booking system fees.

• OR: centrally booked interpreters with central invoicing: no time spent looking for an individual interpreter: a small administration charge will apply

• agreed realistic scale of fees 

• opportunities for liaison with groups of interpreters on provider needs.

• opportunities for training of key personnel in effective use of interpreters.

• access to informed advice on cultural/social issues related to speakers of other languages.

• access to BIG website for information, news, updates, etc.

• access to local translation facilities.

• online feedback facility following assignments.

 TRAINING OPPORTUNITIES

On request, a representative of Bournemouth Interpreters’ Group will meet personally with any Service Provider who wishes to access the Register or to use our services, in order to discuss any specific requirements and answer any questions.  This service is offered completely free of charge. 

At the same time, we are also willing to offer the considerable expertise available to the Group in delivering customised training workshops/sessions to any Service Provider organisation to help them to learn how to make the best use of an interpreter. If you think this latter option may be of interest, please let us know your possible requirements and we will submit a training proposal including a breakdown of costs.

You can view an excellent general introductory guide to the use of interpreters in the public sector, produced by the Regional Languages Network in conjunction with the Institute of Linguists.