Provider Feedback

FEEDBACK

At Bournemouth Interpreters' Group we actively encourage all feedback on any aspect of our services from both Service Providers and Members. Such feedback is used along with other quality control measures to improve and develop the service we provide to the local community. We therefore appreciate it when Service Providers and member-interpreters take a few moments to submit our simple Feedback Form. All feedback is treated in strictest confidence.

We welcome comments both positive and negative. Where your experience has been positive, we would be delighted to share your words with others. Some recent examples include:

“A really good example of being inclusive and working in partnership”

Bournemouth Borough Council

"Can't thank you enough - A's work with our ladies has been groundbreaking. The whole [employee training] session went a treat."

Local food preparation company

"We were extremely impressed with the interpreter that we used from your service"

Local primary school

“good to know that such an organisation exists here in Bournemouth”

Bournemouth & Poole Youth Offending Team

"... became part of our team and is the best interpreter our Queen's Counsel has ever worked with"

Local solicitor

“… tried and tested and excellent. All contact we have had with BIG has been very successful and feedback from the areas who have used interpreters has been positive. We always recommend using BIG in preference to …”

Poole Hospital

“a direct, efficient and cost-effective solution to language problems”

Dorset For You

“the work done with translating and working as an interpreter [in SATs] was really appreciated”

Poole Education

“… provided a professional service prior to and throughout a PACE interview process.  Would happily recommend ….  It was a pleasure to work with her and we felt that she assisted in putting the person interviewed at ease.”

Poole Borough Council

“I am impressed with the range of skills of your group and the ‘can do’ attitude”

Bournemouth Housing

“immensely helpful to me”

Food Safety Training organiser

When problems arise we will always strive to resolve the issue promptly and professionally, and would encourage the provider to contact a member of the Board as soon as possible. In the unlikely event of a serious breach of protocols or of the Code of Practice, we do of course have a full formal Complaints and Disciplinary Procedure.